How to contact us
Call 020 7723 8307, email info@brahamopticians.co.uk, or write to 92 Church Street, London, NW8 8EX. Include what happened, when it happened and the outcome you are seeking. Do not send urgent clinical concerns through a complaint email.
What happens next
The practice will acknowledge the concern, identify who should review it and explain the next step. Some concerns require access to clinical or order records, so the team may need to confirm your identity and ask for further details.
Urgent eye problems
A complaint route is not an emergency service. For sudden loss of vision, severe eye pain, chemical injury or a penetrating injury, seek urgent medical help. If you are unsure which service is appropriate, use NHS 111.